This is a very common issue with Sage - if the program crashes for whatever reason, you are unable to log back into the program.

Before you start!

I'd always recommend taking a backup of the company files before making any changes to Sage program or data files - just in case! The Sage file database system is a little antiquated and can be temperamental.

The fix itself is simple:

• Browse to the Sage company file directory on your computer (this will vary, although if you check the COMPANY file in your install directory, it will be listed)
• Open the ACCDATA directory
• Delete the queue.dta file

You should now be able to login.